At SamanHub, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with the return and exchange process. Please review our order and return policy below.

1. Order Process

Once you place an order, we begin processing it immediately. We will send you an order confirmation email with the details of your purchase. Please review the order details carefully. If there are any discrepancies, contact us immediately at [your contact email].

• Order Processing Time: After receiving your order, we typically process it within 2-3 business days.
• Changes to Orders: If you need to make changes or cancellations to your order, please contact us as soon as possible. Once your order has been processed, we may not be able to make changes.
• Order Confirmation: You will receive an order confirmation email upon successful placement. A second email with tracking information will be sent once your order has shipped.

2. Shipping and Delivery

For detailed information on shipping times, fees, and delivery options, please refer to our Delivery Information page.

3. Return Policy

We hope you love your purchase, but if you are not completely satisfied, we accept returns under the following conditions:

• Return Window: You have [X] days from the date of delivery to initiate a return.
• Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original packaging and tags still attached.
• Non-Returnable Items: The following items are not eligible for return:
  • Items that have been used or worn
  • Custom or personalized products
  • Clearance or final sale items
  • Intimate items such as underwear or swimwear (if applicable)
• Return Process:
  1. Contact Us: Email our customer service team at [your contact email] with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive instructions on how to return your items. We may require you to fill out a return form for our records.
  3. Ship the Item Back: Carefully pack the item in its original packaging and ship it back to the address provided by our team. You are responsible for return shipping costs unless the return is due to a defect or mistake on our part.

4. Refunds and Exchanges

• Refunds: Once we receive the returned item and verify that it meets our return criteria, we will process your refund. The refund will be issued to the original payment method, and the amount will be credited back within 7-10 business days (depending on your bank or payment provider).
• Exchanges: If you wish to exchange an item, please follow the return process first, and then place a new order for the desired item.

5. Damaged or Defective Items

We take great care to ensure that your order arrives in perfect condition. However, if you receive a damaged or defective product, please contact us within [X] days of receiving your order. We will assist you with a replacement or full refund for the damaged item.

• Proof of Damage: You may be asked to provide photos of the damaged item or packaging to process your claim.

6. Non-Refundable Shipping Fees

Shipping fees are non-refundable. If you received free shipping as part of a promotion and return your order, the original shipping cost will be deducted from your refund.

7. Late Returns

We can only accept returns within the specified return window. Unfortunately, we cannot process returns for items that fall outside of this period.

8. Contact Us

If you have any questions or need assistance with your order or return, please don’t hesitate to contact our customer support team at:

Email:info@samanhub.store
Phone: +92 324 0128349
Address: I 10 1 street 18 Islamabad, Islamabad, Pakistan